Hi , I am Tech Michael an expert in this field and I will be assisting you today. I am a Master Technician that's dedicated to giving you the best Answer possible.
If you are new to the site, this is briefly how it works:
1. We may need some back and forth to exchange information (if needed) and there is no extra cost for replying.
2. I will give you the best possible Answer for your problem without the ability of actually being present with you.
The better you describe the problem, the quicker I can help ;-)
3. Remember to leave a Positive Rating ,it doesn't cost anything additional to rate kindly;-)
I am only credited for my time and expertise if you rate kindly.
How old is your printer/copper?
Were there any storms or power failures just prior to this, or dodi you unplug it at all recently?
Hi yes I am here ;-)
How old is your printer/ copier?
Hi I will make sure that customer service knows this and that you do not want a subscription, just a one time help with your Copier.
I will be out for about an hour, what ever you send I will see then and I will reply then.
I think I already know whats wrong.
Thank you for that. On this one that I knwo so well.
You will need a new print head. That contains the sensor for the cartridge.
It easy to replace and I will help if you need me further no cost for that.
The new one comes with easy to understand instructions;-)
Te best thing to do is visit a Best Buy or Staples to order a new print head and that will solve this problem.
I will stick with you until this is complete.
Please rate my service kindly.
Also it is the only way I am credited for my time and expertise with you.
Once you rate, I will be notified and will add your question to my priority list so you can reach me anytime until this problem is solved.
Then you can reach me by simply replying to this message anytime.
Thank you and have a great weekend!