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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Reset printer option did not appear as instructed, have

Customer Question

reset printer option did not appear as instructed
JA: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: have entered information . Its showing on my screen
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: Imac
JA: How long has this been an issue? What happened right before this popped up?
Customer: Maybe a week do not print a lot
JA: Anything else you want the printer expert to know before I connect you?
Customer: that about it
Submitted: 27 days ago.
Category: Printers
Expert:  Ashik replied 27 days ago.

Hi and Welcome. My Name is ***** ***** I look forward to assisting you today with your question.

What is the issue you are having with your printer ?

Customer: replied 27 days ago.
It is saying not connected. also can we talk by phone?
Customer: replied 27 days ago.
When can we start to resolve my problem?
Expert:  Ashik replied 27 days ago.

If you want, I can connect to your computer and try to fix it. Remote service or phone call are premium services and require additional payments as per this website.

I can help you here without any additional payment. I need some information from you.

What is the model and make of your printer ?

What exactly happens when you print ?

Customer: replied 27 days ago.
Epson xp410 apple i mac computer with 10 software printer seems to have lost connection with computer
Expert:  Ashik replied 27 days ago.

How was the printer connected to your Mac ? Via WiFi/wireless or via USB cable ?

Customer: replied 27 days ago.
Did you receive my response?
Expert:  Ashik replied 27 days ago.

Yes, I did. To give you the solutions, I need some more information please.

How was the printer connected to your Mac ? Via WiFi/wireless or via USB cable ?

Customer: replied 27 days ago.
usb and it is connected
Expert:  Ashik replied 27 days ago.

We can reset your printing system and see if it works or not

  1. Go to System Preferences from the Apple menu or from the Dock.
  2. Open Printers and Scanners or Print and Scan
  3. Hold down control and click (or Right click) on list of printers on the left side of the window, then choose "Reset printing system" from the contextual menu (or hold down Option key and click - button at bottom left and click Reset Printing System)

After resetting,your Printer will disappear from the list. So turn off the printer and unplug it for 2 minutes. Then connect it back. Then disconnect the USB and this time connect it to different USB port of your Mac. Click the + button on Mac (in left corner, in Printers and Scanners) and add it back.

Let me know how it goes please

Customer: replied 27 days ago.
Not able to type in printer model also i mac has only 1 usb port.
Expert:  Ashik replied 27 days ago.

You don't need type in the model. It is supposed to recognized automatically. Did you reset the printing system ?

If so, disconnect the printer (USB) and reconnect it back. Does it recognize the printer ?

Customer: replied 27 days ago.
No printer comes up on screen
Customer: replied 27 days ago.
The reset may have removed my previous printer.
Expert:  Ashik replied 27 days ago.

The previous printer was just a entry there. If the printer is communicating with your computer, then it will be added automatically there.

Are you able to make copies from the printer itself, without using Mac ?

Customer: replied 27 days ago.
Printer is not recognize my printer --- it copies ,though it is low on ink.
Expert:  Ashik replied 27 days ago.

Have you tried restarting your Mac ?

It is possible that the issue is related to the cable. Can you get another USB cable and test with it ?

Expert:  Ashik replied 27 days ago.

Also, try connecting the printer to your WiFi network and see if your Mac can recognize it.

1 . Press the home button on printer.
2. Press the left or right arrow buttons to select Wi-Fi Setup and press the OK button.

3. Select Wireless Setup Wizard and follow the onscreen instructions to connect

Once you are connected to the WiFi network, then on Mac, go to System Preferences > Printers and Scanners. Then click + button and add your printer. Does it recognize it ?