Hi and Welcome. My Name is ***** ***** I look forward to assisting you today with your question.
What is the issue you are having with your printer ?
If you want, I can connect to your computer and try to fix it. Remote service or phone call are premium services and require additional payments as per this website.
I can help you here without any additional payment. I need some information from you.
What is the model and make of your printer ?
What exactly happens when you print ?
How was the printer connected to your Mac ? Via WiFi/wireless or via USB cable ?
Yes, I did. To give you the solutions, I need some more information please.
We can reset your printing system and see if it works or not
After resetting,your Printer will disappear from the list. So turn off the printer and unplug it for 2 minutes. Then connect it back. Then disconnect the USB and this time connect it to different USB port of your Mac. Click the + button on Mac (in left corner, in Printers and Scanners) and add it back.
Let me know how it goes please
You don't need type in the model. It is supposed to recognized automatically. Did you reset the printing system ?
If so, disconnect the printer (USB) and reconnect it back. Does it recognize the printer ?
The previous printer was just a entry there. If the printer is communicating with your computer, then it will be added automatically there.
Are you able to make copies from the printer itself, without using Mac ?
Have you tried restarting your Mac ?
It is possible that the issue is related to the cable. Can you get another USB cable and test with it ?
Also, try connecting the printer to your WiFi network and see if your Mac can recognize it.
1 . Press the home button on printer.2. Press the left or right arrow buttons to select Wi-Fi Setup and press the OK button.
3. Select Wireless Setup Wizard and follow the onscreen instructions to connect
Once you are connected to the WiFi network, then on Mac, go to System Preferences > Printers and Scanners. Then click + button and add your printer. Does it recognize it ?