Thank you for your question. I am Shefin and I look forward to helping you with your issue today.
May I know the exact error message you are getting?
How do you connect the printer to the computer? Using USB cable?
S H E F I N
May I know the error message? E.g. offline, Unable to init.
Please try the following and let me know if the issue persists.
Please right click on the Start button and select Control Panel. In Control Panel, select View Devices and Printers, listed under Hardware and Sound. Right click on the printer name and select Remove Device/Delete. Remove all the printers that you are not using.
Then, go to the link below, download and install Full Driver & Software Package.
If the issue persists, or you have any questions, please be back and let me know.If you appreciate my service, please rate it EXCELLENT by clicking the EXCELLENT (5 Stars) and Submit. My goal is to provide you with excellent service – if you feel you have gotten anything less, please reply back, I am happy to address follow-up questions. Thank you for your business!Thank you!