I'm sorry about the issue. What Windows version did your computer have before this morning, such as Windows 7 or 8, etc.? Or did it also have Windows 10 previously?
Besides the printer issue, what else is not working on your computer?
Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?Please reply at the box below. Thank you,
OK. Let me provide some solutions you can try tomorrow. Please try each of the following solutions until it works for you:
- For fixing the printer issue, please click on the Brother website below:
, then there, click on "Agree to the EULA and Download" at the bottom in order to download / install the latest printer Driver & Software
, then check printing.
- Reverse the update (the latest Microsoft Windows update causes issues with some older computer models):
- Note: This option is only available for 10 days after you do the recent update. So please use this solution as soon as possible if the first Solution #1 above is not working for you.
- Press at the same time the two keys Windows logo and R on the computer's keyboard, then type rstrui then click OK, then the System Restore window should open. Then select the option Choose a different restore point at bottom, if shown. Then click on Next, and restore the computer to any date before this issue first occurred, and check.
Can you please try the steps above tomorrow morning? If needed, can I continue with you tomorrow at noon time or later? Optional: I can also connect remotely to your computer and fix the issue directly on your computer for you.
Tomorrow, please reply at the box below to continue. Thank you,