Hello,I am the person that will be helping you today.
May I ask for the brand and model name of your wireless router or your wireless modem?
Once I have the above requested information, I will be able to give you the correct answer.
I look forward to your response,Jason
Thank you for the update. May I start a secure remote assistance session with you so that I can better help you resolve this problem? When the remote session begins, a chat window will appear that we can use to communicate with each other.
Thank you. After you click the "Accept this offer" button for the remote service, the remote link will be posted here. That will be the last charge for today.
The extra charge is for the remote session because the remote session requires more of my time. I don't work for free, so I won't be able to help.
I have run out of ideas.
For this reason, I am opting out of the question and allowing another expert the chance to help.
The next expert will see all that is on this page, so there will be no need to repeat anything.
When another expert picks this up, you will be notified by email.
Thank you for your patience.
Hello, I am pleased to have the opportunity to assist you. My name is ***** ***** I can help you solve your problem. What is your computer operating system?