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Russell H.
Russell H., Printer and Office Tech
Category: Printers
Satisfied Customers: 9507
Experience:  11+ yrs experience, inkjets & lasers, from huge to portable
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I am having trouble installing a printer - Epson WF2530

Customer Question

I am having trouble installing a printer - Epson WF2530
Submitted: 2 months ago.
Category: Printers
Expert:  Russell H. replied 2 months ago.

Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.

What computer are you installing the printer on, please?

And, is the printer being installed as wireless, or as a USB printer connected directly to the computer with a USB cable?

Customer: replied 2 months ago.
Toshiba Portege M930
Wireless
Expert:  Russell H. replied 2 months ago.

OK, that would be a Windows computer.

How did you delete the printer, please? in View Devices and Printers ?

If so, then how did it refuse to reinstall?

Customer: replied 2 months ago.
View Devices and printers.
When I clicked install printer - no printer choices came up
Expert:  Russell H. replied 2 months ago.

OK.

You reinstall a printer for wireless usage in another way.

Would you like instructions on how to do so?

Customer: replied 2 months ago.
please
Expert:  Russell H. replied 2 months ago.

OK. What version of Windows shows as on your computer, when you go to

Start

Control Panel

System and Security

System

? and also, what System Type shows there, 32-bit or 64-bit ?

Customer: replied 2 months ago.
windows 10 pro
64 bit
Expert:  Russell H. replied 2 months ago.

Thanks for the information. I am preparing a procedure for you to try... and will post it within 10 more minutes.

Expert:  Russell H. replied 2 months ago.

First, disconnect the printer, turn it off and unplug it from both power and computer. Leave it that way throughout the following, until you are instructed to connect it up again by the installation software routine (or, at least, by that routine having completely ended and finished and exited etc.)

So: turn off, unplug, unplug your printer.

Go to your computer, to the Start button, then to Control Panel, and remove all entries for your printer and its series in

View Devices And Printers,

by clicking on each icon (or entry) and deleting.

Then go to Control Panel, Programs, Programs And Features, and use Uninstall (or Change) to get rid of all programs specific to your printer.

Then, reboot your computer: shut it down and start it up again.

Then, go to

http://www.epson.com/cgi-bin/Store/support/supDetail.jsp?UseCookie=yes&oid=209709&prodoid=63095160&infoType=Downloads&platform=All

and make sure that

Windows 10 64-bit

is selected, then download and install the Drivers And Utilities Combo Package.