Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.
What computer are you installing the printer on, please?
And, is the printer being installed as wireless, or as a USB printer connected directly to the computer with a USB cable?
OK, that would be a Windows computer.
How did you delete the printer, please? in View Devices and Printers ?
If so, then how did it refuse to reinstall?
You reinstall a printer for wireless usage in another way.
Would you like instructions on how to do so?
OK. What version of Windows shows as on your computer, when you go to
System and Security
? and also, what System Type shows there, 32-bit or 64-bit ?
Thanks for the information. I am preparing a procedure for you to try... and will post it within 10 more minutes.
First, disconnect the printer, turn it off and unplug it from both power and computer. Leave it that way throughout the following, until you are instructed to connect it up again by the installation software routine (or, at least, by that routine having completely ended and finished and exited etc.)
So: turn off, unplug, unplug your printer.
Go to your computer, to the Start button, then to Control Panel, and remove all entries for your printer and its series in
View Devices And Printers,
by clicking on each icon (or entry) and deleting.
Then go to Control Panel, Programs, Programs And Features, and use Uninstall (or Change) to get rid of all programs specific to your printer.
Then, reboot your computer: shut it down and start it up again.
Then, go to
and make sure that
Windows 10 64-bit
is selected, then download and install the Drivers And Utilities Combo Package.