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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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It's off line. It's wireless, an XP830. I've had trouble

Customer Question

It's off line. It's wireless, an XP830. I've had trouble with my Mac and got that fixed but now I can't get my printer back on line. It wants a password ***** I don't have one.
JA: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: All I know is that it's an XP 830. It's about a year old.
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: Mac, 27 inch desk top, OS X 10.11.6
JA: How long has this been an issue? What happened right before this popped up?
Customer: Working fine yesterday. Not today.
JA: Anything else you want the printer expert to know before I connect you?
Customer: If I need a password ***** don't have one, how do I get one?
Submitted: 24 days ago.
Category: Printers
Expert:  Viet - Printer Tech replied 24 days ago.


I'm sorry about the issue. Is the printer asking for a wi-fi / wireless password ***** key?

What is the model of your Internet modem/router device?

Do you have a laptop / wireless computer that is currently connected via wireless? If so, does it have Windows xp, vista, or 7, 8, 10, or Mac?

Please reply at the box below. Thank you.

Expert:  Viet - Printer Tech replied 24 days ago.

Do you see any password/key/passphrase at the back / bottom of your internet modem / router device? (It is case-sensitive.)

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

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