I'm sorry about the issue. At the front side of the printer, you would open the door on the left in order to access the ink cartridges.
- Please click on the HP website below for full instructions / instructions on how to replace ink cartridges for your printer:
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Also, if needed, you can click on the website below for video instructions:
When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you,