Hi, I'm Nathan.Sorry to hear that you're having trouble with this but I'll do my best to help you.
Can you try going into the printer menu for me, under tools/maintenance, and run a nozzle check, this will print out a page of staggered blocks. Do you see any blank/missing parts or colors?
Okay but do all of those show? Do you see any blank/empty spots within those blocks?
Yes, I am here, but please try to send only a single response and give me an opportunity to receive and reply. When you send multiple messages moments apart it gets lost in the queue and I don't see any of it timely.