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Richard
Richard, Technician
Category: Printers
Satisfied Customers: 31212
Experience:  Printer and scanner problem resolver for over 15 years
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It stopped working: Error: Unplug power cord and call

Customer Question

It stopped working: Error: Unplug power cord and call service center
JA: What's the make/model number of your printer? How old is it?
Customer: Canon Pixma. I think I purchased about 2 years ago. I really don't know the exact date.
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC I don't know the operating system.
JA: How long has this been an issue? What happened right before this popped up?
Customer: I turned it on yesterday and got this message.
JA: Anything else you want the printer expert to know before I connect you?
Customer: That's all I can think of. Thank you.
Submitted: 2 months ago.
Category: Printers
Expert:  Richard replied 2 months ago.

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the printer (so unplug it from the power socket).

Then wait 10 minutes, connect the power again to the printer, turn it on and tell me please if it is now operating correctly.

Let me know the results please

Customer: replied 2 months ago.
B200 Same message
Expert:  Richard replied 2 months ago.

Thanks William

Turn off the printer
Open the cover
Turn on the printer
Wait for print carriage to start moving to the left and let it go past half way
Before print carriage reaches left hand side (but after going halfway across) shut the cover.
Leave the Printer turned on.

Tell me if this clears it please.

Customer: replied 2 months ago.
Still does not work. Just charge me for the initial check.
Thank you.
Bill Coti, USMC Retired
Expert:  Richard replied 2 months ago.

Thanks

It is the internal mainboard that has faulted.

I am really sorry about this and you are going to have to return the printer to have it replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.

I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service by clicking one of the stars at the top of the page, then submit, that would be greatly appreciated.

Thank you