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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I WANT TO PRINT PICTURES BUT I CAN'T GET IT TO DO IT,

Customer Question

I WANT TO PRINT PICTURES BUT I CAN'T GET IT TO DO IT
JA: What's the make/model number of your printer? How old is it?
Customer: WORKFORCE WF-3640. I PURCHASED IT THE BEGINNING OF THIS YEAR
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC. I'M SORRY I DON'T KNOW WHAT OS IS
JA: How long has this been an issue? What happened right before this popped up?
Customer: SINCE I GOT IT. JUST NEVER TOOK THE TIME TO FIND OUT. BUT I NOW HAVE A NEW GRANDSON AND I WWANTED TO PRINT SOME PICS
JA: Anything else you want the printer expert to know before I connect you?
Customer: NOT THAT I CAN THINK OF RIGHT NOW.
Submitted: 2 months ago.
Category: Printers
Expert:  Russell H. replied 2 months ago.

Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.

Please tell me, what 10.X number do you see, when you click on the small multicolored apple icon, in the icon bar, then choose

About This Mac

?

When you try to print pictures, what problem do you have?

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