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JKalman
JKalman, Engineer
Category: Printers
Satisfied Customers: 553
Experience:  I am an MIT graduate with a Master of Science degree in Electrical Engineering from UC Berkeley.
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Xerox 2515 J code no manual, guessing about 20 yrs old got

Customer Question

xerox 2515 J code no manual
JA: Can you guesstimate how old your Xerox is? And just to clarify, what's the exact model?
Customer: guessing about 20 yrs old got it from a copy shop that upgraded ser # 4L3009730
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: not networked to computer printer is stand alone
JA: How long has this been an issue? What happened right before this popped up?
Customer: just happened last copies went thru like clockwork have a new toner but still printing clearly
JA: Anything else you want the printer expert to know before I connect you?
Customer: just need to get the machine running again thanks
Submitted: 2 months ago.
Category: Printers
Expert:  JKalman replied 2 months ago.

Hello, I am pleased to have the opportunity to assist you. My name is ***** ***** I can help you solve your problem. What is your computer operating system?

Customer: replied 2 months ago.
Printer not networked to computer
Expert:  JKalman replied 2 months ago.

Is your Xerox 2515J directly connected to a computer with a printer cable?

Customer: replied 2 months ago.
No stand alone
Expert:  JKalman replied 2 months ago.

So what is your problem with the printer? Are you just using it as a copier?

Customer: replied 2 months ago.
just as copier for blueprints large format pages J code stopped all functions
Expert:  JKalman replied 2 months ago.

Is there an error code J displayed?

Customer: replied 2 months ago.
as stated many times in this conversation model 2515 xerox blueprint copier error code J locking machine functions
Expert:  JKalman replied 2 months ago.

Okay. I am clear now.

Expert:  JKalman replied 2 months ago.

It is clear that your copier machine is locked and displays Error Code J.

Customer: replied 2 months ago.
Customer: replied 2 months ago.
message refers me to manual which I do not have
Expert:  JKalman replied 2 months ago.

I have been unable to locate a file containing the manual for your machine that is safe to download.

Customer: replied 2 months ago.
thanks for trying I will get local tec to fix my problem end session
Expert:  JKalman replied 2 months ago.

I recommend that you go directly to the Xerox website, select support, and register for My Support. I have been able to do this, but it is for you to register and create an account so that you can get the support that you need. Here is the link: https://www.xerox.com/

Expert:  JKalman replied 2 months ago.

PLEASE LET ME KNOW IF YOU HAVE ANY PROBLEMS WITH THIS ADVISE, OR IF YOU HAVE ANY QUESTIONS. If I have solved your problem, I would appreciate a GOOD or an EXCELLENT rating. I ONLY GET COMPENSATED FOR MY SERVICES WHEN I RECEIVE A POSITIVE RATING. Thank you for choosing Just Answer.