Printer Repair Questions? Ask IT Technicians for Answers ASAP
Hi there! My name is***** am a computer professional with over 15 years of experience with both Mac and Windows. I'm sorry that you're having this issue. It would be my pleasure to help you resolve this. I'll need to ask a few questions in order to best assist you. Have you previously been able to scan? Have you upgraded Windows recently?
Would you consider allowing me to connect remotely and work on this while you watch? It's completely optional. If you'd rather not I will do my best to walk you through it here.
We'll need to begin by uninstalling any existing Espon software. After uninstalling unplug the printer and restart the computer. When your logged back into your computer, please click on this link.
Download and install the software. This is the FULL software driver package for the Epson Workforce 630 for Windows 10. When the software begins to search for your printer, plug the printer in.
Great! It's likely that you just had the basic drivers for Windows 10, that were automatically installed. By downloading the complete driver/software package from Epson and installing it you will be able to take advantage of the full capabilities of this printer. I have this exact printer and have had it for several years. It works flawlessly with Windows 10 once the proper software is installed.
You'll see a listing for Epson Scan after the software is installed and that's what you'll need to use to control the scanner.
Please give this a try and let me know how it works for you. If this solves the problem, would you mind taking a moment to rate my service? You can give your rating by selecting the stars located on the top right of the question page. I'd really appreciate it! Without a positive rating I am not credited for my answer. If this doesn't solve the problem be sure to let me know so we can continue troubleshooting.
Thank you for the update. How is the computer connected to the printer? Wirelessly or via usb? Is the Epson Scan utility installed on your computer? If so, when you open it, do you get an error message?
Thank you. Is Epson scan installed?
Ok. no problem. We can change that. Please give me just a moment to provide instructions.
Ahhh, I apologize. I thought you couldn't scan at all. Let me regroup. When you press the scan button on your printer, what exactly do you see on the screen?
We can continue next week if that is what you need to do. Simply bookmark this page so you can return to it. I will be notified when you respond and we can pick this back up. I feel that we are very close. I am sure it will only take a few moments to finish this. I just need to know what you see on the printer display screen when you press the scan button.
Thank you! Have a great weekend!