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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I have admin rights, but cannot install hp printer. the

Customer Question

I have admin rights, but cannot install hp printer. the message says i do not have rights. i used my command prompt with admin rights, confirmed "yes" but still does not work.
JA: Can you guesstimate how old your HP is? And just to clarify, what's the exact model?
Customer: do not know age, it's a dell 6600
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: pc windows 10
JA: How long has this been an issue? What happened right before this popped up?
Customer: just bought computer trying to install
JA: Anything else you want the printer expert to know before I connect you?
Customer: no
Submitted: 26 days ago.
Category: Printers
Expert:  crash2199 replied 26 days ago.


Would I be able to connect to your computer and view then fix the issue?

Customer: replied 26 days ago.
Expert:  crash2199 replied 26 days ago.


I am sending you the offer now for remote assistance.

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