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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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It will not print, Canon MG2922 - 1 year old or less, Dell

Customer Question

It will not print
JA: What's the make/model number of your printer? How old is it?
Customer: Canon MG2922 - 1 year old or less
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: Dell latitude / E6500 laptop
JA: How long has this been an issue? What happened right before this popped up?
Customer: I replaced color cartridge
JA: Anything else you want the printer expert to know before I connect you?
Customer: To avoid problems, I click off the power control bar during an electrical storm - yes, before any lightening contact.
Submitted: 22 days ago.
Category: Printers
Expert:  Richard replied 22 days ago.

Hi there and welcome

Can you tell me please what exactly happens when you try to print? What error do you receive?

Thank you

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