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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5075
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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It's a scanner (Epson Perfection 4490) rather than a

Customer Question

It's a scanner (Epson Perfection 4490) rather than a printer.
JA: Can you guesstimate how old your Epson is? And just to clarify, what's the exact model?
Customer: It is 5 or 6 years old, Perfection 4490 scanner.
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC, Windows 10.
JA: How long has this been an issue? What happened right before this popped up?
Customer: Had not scanned anything for several weeks, so only noticed it today when attempting to scan something.
JA: Anything else you want the printer expert to know before I connect you?
Customer: Apparently a recent Windows 10 update eliminated the software that runs the scanner. I don't even have an Epson icon, or Program listing for it.
Submitted: 7 months ago.
Category: Printers
Expert:  Jason Jones replied 7 months ago.

Hello,
I am the person that will be helping you today.

Thank you for the update. May I start a secure remote assistance session with you so that I can better help you resolve this problem? When the remote session begins, a chat window will appear that we can use to communicate with each other.

Please, send your reply below in the box. After you type your message, click the Send button.

Thank you,
Jason

Expert:  Jason Jones replied 7 months ago.

Thank you for the update. May I start a secure remote assistance session with you so that I can better help you resolve this problem? When the remote session begins, a chat window will appear that we can use to communicate with each other.

Customer: replied 7 months ago.
No. In fact I have asked PayPal for a refund. This is not what I expected.
Expert:  Jason Jones replied 7 months ago.

Thank you for that last update. I will close this out for you.

Customer: replied 7 months ago.
Thanks.