Hi, I'm Sadique. Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP.
The problem is with the printhead. The print-head is the part of the printer which puts ink on the paper from the cartridges.
As of first step we will try manually cleaning the printhead.
Please follow the steps below:
1) Turn off the printer.2) Open the printer.3) Remove all the ink cartridges from the machine.4) Use cotton swabs dipped in rubbing alcohol to thoroughly clean the area where the cartridges sit and the contacts on each cartridges .Note:You have to clean repeatedly until there is no ink residue coming off on the cotton swab.5) Then allow the cartridges to dry(important).6) Then replace back everything.7) Then turn off your printer for a minute or two and then restart and print a test page.
Tell me how it goes!
Yes, you can use them.
After doing that remove the printhead from the printer and soak it in hot water for 10 minutes.Then allow it to dry 100%. Then replace everything back and let me know if it makes any difference to your problem.
Please click this link to see how to remove the printhead: http://support.hp.com/us-en/document/c02871867
Make sure you dry it 100% before replacing it back into the printer.
You can use a hair dryer to dry the printhead.
Yes, no problem
Keep me posted!