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Md. Sadique
Md. Sadique, Engineer
Category: Printers
Satisfied Customers: 3139
Experience:  Electronics engineer with 7+ years of experience in repairing office equipments & printers
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I have a HP Officejet Pro 8600 plus. Getting an error

Customer Question

I have a HP Officejet Pro 8600 plus. Getting an error message "Ink System Failure" and to contact HP.
I've installed new cartridges, reset to factory settings, turn off etc... and still getting error.
What to do?
Thanks,
Joe A.
Submitted: 2 months ago.
Category: Printers
Expert:  Md. Sadique replied 2 months ago.

Hi, I'm Sadique. Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Md. Sadique replied 2 months ago.

The problem is with the printhead. The print-head is the part of the printer which puts ink on the paper from the cartridges.

As of first step we will try manually cleaning the printhead.

Expert:  Md. Sadique replied 2 months ago.

Please follow the steps below:

1) Turn off the printer.
2) Open the printer.
3) Remove all the ink cartridges from the machine.
4) Use cotton swabs dipped in rubbing alcohol to thoroughly clean the area where the cartridges sit and the contacts on each cartridges .
Note:You have to clean repeatedly until there is no ink residue coming off on the cotton swab.
5) Then allow the cartridges to dry(important).
6) Then replace back everything.
7) Then turn off your printer for a minute or two and then restart and print a test page.

Tell me how it goes!

Customer: replied 2 months ago.
Sorry, no rubbing alcohol at this time. How about nail polish remover?
Expert:  Md. Sadique replied 2 months ago.

Yes, you can use them.

After doing that remove the printhead from the printer and soak it in hot water for 10 minutes.Then allow it to dry 100%. Then replace everything back and let me know if it makes any difference to your problem.

Please click this link to see how to remove the printhead: http://support.hp.com/us-en/document/c02871867

Customer: replied 2 months ago.
I'm about to soak the printhead in hot water. Will that not affect the electronic board on the end?
Expert:  Md. Sadique replied 2 months ago.

Make sure you dry it 100% before replacing it back into the printer.

Expert:  Md. Sadique replied 2 months ago.

You can use a hair dryer to dry the printhead.

Customer: replied 2 months ago.
the board can get wet?
Expert:  Md. Sadique replied 2 months ago.

Yes, no problem

Customer: replied 2 months ago.
ok, thanks
Expert:  Md. Sadique replied 2 months ago.

Keep me posted!

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