I'm sorry about the issue. Are you currently able to print fine?
Do you see the (Canon) IJ Scan Utility program on your computer?
Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?Please reply at the box below. Thank you,
Remote support is quicker and easier for you as I will do all the troubleshooting steps for you. But no problem, I will provide written instructions per your request.
- Please click on Start -> All programs -> Canon Utilities -> IJ Scan Utility if available, and see if you can scan with it.
- If needed, please let me know if the printer is connected to your computer with a USB cable, or if the printer is wireless.
Please reply at the box below. Thank you,
Please stay with me on this web page. Please download and install the MG3500 series Full Driver & Software Package at the Canon website below:
; once done installing, then click on Start -> All programs -> Canon Utilities -> IJ Scan Utility if available, and see if you can scan with it.
Please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you,
I'm sorry. The remote support and phone support services are only optional; since you do not want that, then there is no additional cost at all. Or if you'd like to, I can connect remotely to your computer and fix the issue directly and quickly for you with a very small amount as shown. This is optional only. Otherwise, we can just troubleshoot the issue by typing back and forth at this web page. There is no time limit for support
- Can you please stay with me on this web page, so I can help you?
- Did you try my last suggestion?
Please reply at the box below to continue. Thank you,
Here are more detailed steps:
- One installation is done successfully, then click on Start, then click on All programs. Then scroll down as needed, then click on Canon Utilities, then click on IJ Scan Utility.
, then you can click on Auto (or click on Document or Photo) in the IJ Scan Utility program for scanning.
Yes, we can continue when you are available. It looks like you are still not available, and I need to go now. I will be back later tonight; I work very late. Otherwise, we can continue tomorrow.
Please let me know; we guarantee our service, so don't worry.
How are you? Have you tried my suggestion yet?
Do you still need help with the scanning issue and/or with anything else?
- Also, if you'd like to, I can connect remotely to your computer, so I can fix this issue directly on your computer for you.
When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you,
Thank you. Is the printer connected to the computer with a USB cable? Or is the connection wireless?
When the Canon IJ Scan Utility window is open, look at the Product Name at the top. Click on the dropdown list at the top, then select each item there (if there are multiple Canon items), and then click on Auto (or Photo or Document) option to scan, and check.
If needed, download and install the NAPS2 program at the website below:
, then open the NAPS program and use it to scan.
If needed, press at the same time the two keys Windows log and R on the keyboard, then type services.msc then click OK
, then scroll down, then double-click on the item Windows Image Acquisition in order to open it
, then for Startup type, make sure it is set to Automatic
, then click on Apply button at bottom
, then click on Start button
, then click OK button at bottom
, then check scanning with the IJ Scan Utility program and/or check scanning with the NAPS2 program.
- It's been about a week. Do you still need help with the scanning issue and/or with anything else?