I'm sorry about the issue. Do you mean the printer items are showing in the print queue on the computer?
Are you currently able to make a copy from the printer's glass (not printing from the computer)?
Do you have windows xp, vista, or 7, or 8, 10, or mac computer?Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?Please reply at the box below. Thank you,
What's the brand / model of your computer?
Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,