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Ask Viet - Printer Tech Your Own Question

Viet - Printer Tech
Viet - Printer Tech, Printer Technician
Category: Printers
Satisfied Customers: 35242
Experience:  Troubleshoot printers, scanners, etc.
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When I try to select double-sided printing on y Artisan 730

Customer Question

When I try to select double-sided printing on y Artisan 730 I get the message "Automatic Duplex not installed"
JA: Just to clarify, what's the exact make and model of your machine?
Customer: Epson Artisan 730
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: mac El Capitan
JA: How long has this been an issue? What happened right before this popped up?
Customer: It just started last night, and I had restarted because everything had slowed down.
JA: Anything else you want the printer expert to know before I connect you?
Customer: No.
Submitted: 2 months ago.
Category: Printers
Expert:  Viet - Printer Tech replied 2 months ago.

Hi,

I'm sorry about the issue. When was the last time you were able to print double-sided with this printer on this computer?

Is single-sided printing still working fine?

Please reply at the box below. Thank you,

Expert:  Viet - Printer Tech replied 2 months ago.

Please try the following:

Solution #1:

  1. Turn off the printer, then disconnect the power cord from the printer for a minute, then re-connect.
  2. Then turn on printer, and wait a minute.
  3. Open Finder, then click on Applications. (Or click on Finder, then click on Go menu at the top, then click on Applications.)
  4. Then open folder EPSON Software (or folder folder Epson...)
  5. Then open the application EPSON Printer Utility3 if available.
  6. Then select Artisan 730 Series, then click OK.
  7. Then click the Printer and Option Information button, and click OK again.
  8. Then print something with 2-sided option and check.

Solution #2:

If that does not work, please try the following:

  1. Make sure printer is powered on.
  2. Click on the Apple logo / menu at the top, then click on System Preferences.
  3. Open Printers & Scanners (or Print & Fax.)
  4. There, click on the Epson printer, then click on the - (minus) button at bottom left and confirm Yes to delete it for now. Make sure there is not any Epson item showing there for now.
  5. Next, click on the + (plus) button at bottom left, and it should detect your Epson printer.
  6. It may show two devices, one with Bonjour Multifunction, and one with Epson name. If that is the case, then select the Epson one, then add it.
    - If it only shows one Epson printer, then select it and add it.
  7. Then see if you can print 2-sided fine now.
    - (Note: If that does not work, and if it shows two printer devices when adding, then delete Epson printer again, then add the other printer device, then check printing.)

- If there is still any issue, please let me know if the printer is connected to the computer with a USB cable, or if the connection is wireless.

Please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you,