Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.
I believe i can help you. i am sending a link to you for your model. On that link there is a 'download manual' button toward the
bottom. click download.
it is pretty much instant. When that manual opens, go to page 50 of the manual (not in your search for page at the top. 50 of the
actual document you are reading. They are numbered)
You will see your tray and it will show you a pic of a little button you have to push to pull it out.
The link i am leaving you also has your warranty information incase this is a defective, machine,
but it seems that button was not metnioned in your question. Which leads me to believe this is where we start,
and possibly end. Let me know how it goes and we can continue from there if needed.
If you are satisfied with the help I have provided, please remember to click and submit a 5 star rating on this page. Your feedback is important as it is the only way I am credited for assisting you. Thank you.~Franklin
Hello, I am pleased to have the opportunity to assist you. My name is ***** ***** I can help you solve your problem. You need to make sure that your printer is placed on a flat surface. If the surface distorts from the weight of the printer, it can catch on the bottom of the tray and interfere with the opening of the tray. It may help to pull the printer forward to the edge of the surface, or even slightly past the edge, to prevent the tray from catching on the surface.
If you are satisfied with my advice, I would appreciate a Good or Excellent rating. If you have questions or are having problems, please let me know, so that I can provide you with the additional support that you need. Thank you for giving me the opportunity to be of service. I ONLY GET COMPENSATED FOR MY TIME AND EFFORT WHEN I RECEIVE A POSITIVE RATING!