Hi, and thank you for your question. My name is ***** ***** I'll be assisting you today.
Are you trying to scan using the Scan button on the printer, or using the Windows scan function?
May I connect remotely to troubleshoot the issue with you now?
Please reply back to me using the box below.
Hi, my name is ***** ***** I am happy to assist you today!
Sounds like the issue could be a driver issue. Can you tell me, if you go to http://support.lexmark.com/index?page=content&docLocale=en_US&id=DR23660 for Windows 10 64 bit, or http://support.lexmark.com/index?docLocale=en_US&page=content&id=DR23605&locale=EN&userlocale=EN_US for Windows 10 32 bit, and install, does the scanner now work?