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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I pay to up grade my printer drive no up grade printer will

Customer Question

I pay to up grade my printer drive no up grade printer will not work
JA: When we are ready I'll take you to the appropriate web page.
Customer: ok
JA: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: hp 2512 app 4 year
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: hp window 10
JA: How long has this been an issue? What happened right before this popped up?
Customer: I was hack I was back up recover that
JA: Anything else you want the printer expert to know before I connect you?
Customer: the printer work find printer off line
Submitted: 25 days ago.
Category: Printers
Expert:  Michelle replied 25 days ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

Expert:  Michelle replied 25 days ago.

how is printer connected to computer.usb cable or wifi

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