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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I downloaded Windows 10 and now neither one of my HP

Customer Question

I downloaded Windows 10 and now neither one of my HP Printers will print or copy.
JA: Can you guesstimate how old your HP is? And just to clarify, what's the exact model?
Customer: Officejet 4632 4 years
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: Photosmart 6510 2 years
JA: How long has this been an issue? What happened right before this popped up?
Customer: I downloaded Windows 10, that's when the problem started
JA: Anything else you want the printer expert to know before I connect you?
Customer: No
Submitted: 27 days ago.
Category: Printers
Expert:  Michelle replied 27 days ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

Expert:  Michelle replied 27 days ago.

how is printer connected to computer..usb cable or wifi