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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5072
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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My Brother printer HL-L2360 DW is in deep sleep mode and I

Customer Question

My Brother printer HL-L2360 DW is in deep sleep mode and I can 't get it out
JA: Can you guesstimate how old your Brother is? And just to clarify, what's the exact model?
Customer: HL-L-2360DW Printer only about 2 months old if that
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC Windows 10
JA: How long has this been an issue? What happened right before this popped up?
Customer: Nothing happened, it seemed fine. Last Friday
JA: Anything else you want the printer expert to know before I connect you?
Customer: NO
Submitted: 4 months ago.
Category: Printers
Expert:  Michelle replied 4 months ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

Expert:  Michelle replied 4 months ago.

I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.

Expert:  Michelle replied 4 months ago.

Unplug the power button from the printer and let it sit for 10 mins after 10 mins push and hold down the power button for 50 seconds after that plug in the power and power it on and let me know how it goes.