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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Installed a new Epson WF-4640 today. now excel sheets that

Customer Question

installed a new Epson WF-4640 today. now excel sheets that originally printed on a single sheet now prints on 2-4 sheets
JA: Can you guesstimate how old your Epson is? And just to clarify, what's the exact model?
Customer: brand new, bought it today
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: Lenovo X1 Carbon running Windows 10 Pro
JA: How long has this been an issue? What happened right before this popped up?
Customer: I deleted the Epson printer i had and installed the new printer. the first time I tried to print a spreadsheet, the sheet reformatted to print on 4 sheets
JA: Anything else you want the printer expert to know before I connect you?
Customer: no
Submitted: 2 months ago.
Category: Printers
Expert:  Michelle replied 2 months ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

Expert:  Michelle replied 2 months ago.

I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.

Open the printer driver from the devices and printer and set the print copy to page 1.

Customer: replied 2 months ago.
how do i do that?
Customer: replied 2 months ago.
Hello?
Expert:  Michelle replied 2 months ago.

Open the printer driver from the devices and printer from the search box.

Customer: replied 2 months ago.
I am sorry, I do not understand you
Expert:  Michelle replied 2 months ago.

Do you see Cortana search box on the bottom left click on it and then type in devices and printers then select the icon it will open.

Expert:  Michelle replied 2 months ago.

let me know once you are there.

Customer: replied 2 months ago.
there
Expert:  Michelle replied 2 months ago.

do you see the printer driver Epson WF-4640 right click on it and select printer properties.

Customer: replied 2 months ago.
now what
Expert:  Michelle replied 2 months ago.

Now open a document to print and before hitting print select the copy as 1.

Customer: replied 2 months ago.
copy as 1?
Expert:  Michelle replied 2 months ago.

yes... ok lets check first whether the proble is with printer software or printer settings

in search box, type devices and printers and open it

right click on epson printer icon...click printer properties

click on print test page

let me know if it prints on 1 page or more

Customer: replied 2 months ago.
prints on 1 page
Expert:  Michelle replied 2 months ago.

ok now open any email or any picture or any word file and try printing

let me know does it print the content in correct number of pages or extra pages

Expert:  Michelle replied 2 months ago.

let me know the status so that i may suggest further