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Jennifer French
Jennifer French, Technician
Category: Printers
Satisfied Customers: 80
Experience:  Owner at Down Home Technical Solutions
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Tried to boot up my HP and got this message:

Customer Question

Tried to boot up my HP and got this message: BIOS appl.Error(501) What is my problem? I have not understanding of this...but I did follow directions. Thanks, ***** *****
Submitted: 1 month ago.
Category: Printers
Expert:  Jennifer French replied 1 month ago.

Hello, my name is ***** ***** I will be answering your question today.

Expert:  Jennifer French replied 1 month ago.

Give me just a moment to research this. I want to make sure I give you 100 percent useful information on this.

Expert:  Jennifer French replied 1 month ago.

Follow these instructions and let me know if this works!

1.) Restart your computer.
2.) When blue HP logo screen appears, press the F10 key on the keyboard to enter the Setup menu.

3.) Complete the following steps to reload the factory installed BIOS Setup settings:

In the BIOS Setup utility, select the Exit tab.
Select Load Setup Defaults
Select Save Changes and Exit (pressing F5 and the Enter key will also load the Setup Defaults).
Press Esc and then Enter to exit Setup.

Restart the computer if it doesn't do it for you.
Let me know if this gets rid of the error.

Expert:  Jennifer French replied 1 month ago.

If this DOESN'T resolve it, try this:

1.) Repeat previous steps 1 and 2.

2.) Go to System Configuration / Device Configurations
3.) Look for an option called "HP Quicklook" or "HP Quicklook 2"
4.) Set it to "Disabled"
6.) Save the changes (hit F10)
7.) Restart your machine.

If this doesn't work, then you are probably going to have to have someone look at your machine.

If it did work, please kindly rate my answer with 5 stars so I can receive credit for assisting you this evening!

Thank you for allowing me to work on your issue today!


Expert:  Jennifer French replied 1 month ago.

Were you able to resolve this? Let me know!

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