I'm sorry about the issue. Is the the printer model MG2500 or MG2520 or MG2560, etc.?
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Thank you. Please make sure the printer is powered on. Then retract the paper output tray and the output tray extension. Then open the printer's front cover. Then push down the ink cartridge, then pull it out. Then remove the tape from the new ink cartridge, then insert it at a slant, then push up until it snaps into place. Then close the printer's cover. Please click on the website below for full instructions / illustrations:
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If needed, please click on the website below for video instructions:
; (Note: the video instructions are for a similar Canon printer model, but the instructions are the same for your printer model.)
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