Hi, I'm Nathan.Sorry to hear that you're having trouble with this but I'll do my best to help you.
I'm not sure what you mean by the "tray"?Are you asking how to insert the new cartridge?
Yes I am here, but please try to send just a single response and allow me a few moments to reply, the site messages are not quite instant and can take a bit for back and forth.
That's okay, just wanted you to know I wasn't ignoring you.
At the front edge of the printer, in the center, there is a plastic flap that is about 2/3 the width of the printer, grasp that and fold it down so it is horizontal.
This then becomes the catch tray for the printed page to be output. Are you able to print now?
OKay will it allow you to print now?
Did you put the new cartridges in yet?
Okay take them out, reinsert, then take the paper out and put back in to make sure the input paper is into the slot all the way,
turn the printer off for a minute and back on, then try to print once more (making sure that output tray is down flat
Lift up the lid (just above where you folded down that door) and you'll see them there.
If you'd rather wait and have her do it that is fine too, but these steps should resolve the issue and let you print again.
Oh I'm sorry,
ok go ahead and lift up the lid and pull the cartridges out so you can follow through these steps.
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