I'm sorry about the issue. Is there any strange light / indicator on the printer?
Do you have windows xp, vista, or 7, or 8, 10, or mac computer?
Is the printer connected to the computer with a USB cable? Or is the connection wireless?
Please reply at the box below. Thank you,
Please stay with me on this web page. Please try the following fix:
Please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you,
If needed, turn off printer, then disconnect power cord from printer for a couple of minutes, then re-connect, then turn on. Then try the 8-step process above again.
Please let me know if there is any error or message, or if you are stuck at any step.
If needed, if you'd like to, I can connect remotely to your computer, so I can fix the printing issue directly on your computer for you.
When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you,