How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask John Your Own Question

John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
Type Your Printers Question Here...
John is online now
A new question is answered every 9 seconds

Printer offline, wf3620 new printer, hp pavilion windows 10,

Customer Question

printer offline
JA: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: wf3620 new printer
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: hp pavilion windows 10
JA: How long has this been an issue? What happened right before this popped up?
Customer: yesterday had been in sleep m
JA: Anything else you want the printer expert to know before I connect you?
Customer: no
Submitted: 28 days ago.
Category: Printers
Expert:  GeekGal replied 28 days ago.

Hello. My name is***** am a computer professional with over 15 years of experience with both Mac and Windows. I'm sorry that you're having this issue. It would be my pleasure to help you resolve this.

Expert:  GeekGal replied 28 days ago.

Would you consider allowing me to connect remotely to your computer to work on this while you watch? It woudl be the fastest and easiest way to fix it and I will offer this service at no additional charge. Please ignore any offers that are sent automatically.

Expert:  GeekGal replied 28 days ago.

Thank you! Please click the link below:

On the page that opens up, click "I Agree."

Download the remote file when prompted, and then OPEN/RUN the "Elsinore Screen Connect" file downloaded (at the very bottom of your browser window, usually in the left corner.)

I'll then be connected.

Please let me know if you have any problems.

Related Printers Questions