Printer Repair Questions? Ask IT Technicians for Answers ASAP
Hi, I'm Nathan.Sorry to hear that you're having trouble with this but I'll do my best to help you.
What is the specific error code/number you're getting?
You are seeing an automated ad, I would not offer or accept a remote session at this point as a remote session may not be possible to fix this until I get more information. I asked you for some follow up info I need first: What is the specific error code/number you are getting?
So that is on the computer, what do you see on the actual printer?
So it is working from other computers though, correct?
Is it connected to the network via ethernet?
Okay that is something I could do for you remotely if you prefer.
If you want to do it yourself, go turn the printer off, and back on.
Then go into your computer's Devices/Printers folder, select the HP, then remove device.
Reboot the computer, (bookmark this page first so you can get back to me)
when it comes back on, click here: http://h20564.www2.hp.com/hpsc/swd/public/readIndex?sp4ts.oid=84043
then download and install the latest drivers to reinstall the printer (choosing it as a network printer) and it should work from that point.
Do you need more help with this?If so, simply reply back on this page.Please note: You have already paid your fee to the site; I'd like to help you and provide value for that fee, but I do need to communicate with you here to do so.Nathan