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Ask Viet - Printer Tech Your Own Question

Viet - Printer Tech
Viet - Printer Tech, Printer Technician
Category: Printers
Satisfied Customers: 34704
Experience:  Troubleshoot printers, scanners, etc.
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I have an hp touchsmart 310 pc with an hp officejet pro 8610

Customer Question

I have an hp touchsmart 310 pc with an hp officejet pro 8610 printer. worked fine sat morning and last nite command from computer is not making printer print. help
Submitted: 29 days ago.
Category: Printers
Expert:  Viet - Printer Tech replied 29 days ago.

I'm sorry about the issue. Is there any error or message when printing?

Are you currently able to make a copy from the printer's glass (not printing from the computer)?
Do you have windows xp, vista, or 7, or 8, 10, or mac computer?

Is the printer connected to the computer with a USB cable? Or is the connection wireless?
Please reply at the box below. Thank you,

Customer: replied 29 days ago.
no error or message,able to make 10.usb cable
Expert:  Viet - Printer Tech replied 29 days ago.

Thank you. Please try the following fix:

  1. Disconnect the USB cable from the printer for now.
  2. Right-click on the Start button (which is the windows logo icon located at bottom left of computer's screen), then click on Control Panel.
    ; (Or press at the same time the two keys Windows logo and R on the keyboard, then type control then click OK, then the Control Panel window should open.)
  3. Open Hardware and Sound / Devices and Printers.
  4. There, right-click on the HP printer and click on option Remove device and confirm Yes to delete it for now. Make sure there is not any HP item showing there for now.
  5. Make sure printer is powered on.
  6. Re-connect the printer's USB cable securely to both printer and computer.
  7. Wait a bit, and the printer should automatically be reinstalled.
  8. Then see if you can print something now.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you,

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