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Ask Jennifer French Your Own Question

Jennifer French
Jennifer French, Technician
Category: Printers
Satisfied Customers: 105
Experience:  Owner at Down Home Technical Solutions
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I need help getting my printer setup with my chromebook,

Customer Question

i need help getting my printer setup with my chromebook
JA: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: canon mg2520 and i just bought about a month ago
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: lenovo 100S chromebrook
JA: How long has this been an issue? What happened right before this popped up?
Customer: i just havent been able to set it up.
JA: Anything else you want the printer expert to know before I connect you?
Customer: no
Submitted: 3 months ago.
Category: Printers
Expert:  Jennifer French replied 3 months ago.

Hello! My name is ***** ***** I'll be assisting you with your printer today!

Give me just a moment to look over your question so that I can assist you!

Expert:  Jennifer French replied 3 months ago.

I see you need to setup your printer on your new notebook.

I'm assuming you want to set it up wirelessly and need to download the software for it, am I correct?

Customer: replied 3 months ago.
Ok thank u
Customer: replied 3 months ago.
I don't think you can wireless but I do need to download the software
Expert:  Jennifer French replied 3 months ago.

Are you comfortable downloading programs yourself or were you needing remote assistance? The remote assistance is an additional fee of $39.99, I believe but that can be negotiated. If you don't want to do that, that is fine, too. I want you to leave here today happy and satisfied with your service.

Customer: replied 3 months ago.
i need help downloading
Customer: replied 3 months ago.
i dont have the 39.99
Expert:  Jennifer French replied 3 months ago.

Let me see if I can discount it for you.

Expert:  Jennifer French replied 3 months ago.

I tell you what. I will see if I can help you this way. If we run into a snag, we will work something out on the remote assistance, okay?

Customer: replied 3 months ago.
ok
Customer: replied 3 months ago.
thank you
Expert:  Jennifer French replied 3 months ago.

CLICK HERE TO OPEN THE DOWNLOAD PAGE

Once you have it opened, it should detect your Windows version. If you scroll all the way down, you will see MG2500 series Full Driver & Software Package (Windows 10/10 x64/8.1/8.1 x64/8/8 x64/7/7 x64/Vista/Vista64/XP). Click on the SELECT button to the right. If there is more than one to click on, let me know.

Expert:  Jennifer French replied 3 months ago.

Once you click on SELECT, you will see a download button. Click on that and it should start downloading.

Expert:  Jennifer French replied 3 months ago.

You have to agree to the terms by checking the box below the download button before you click on it though.

Customer: replied 3 months ago.
I don't see that button
Expert:  Jennifer French replied 3 months ago.

Which button?

Expert:  Jennifer French replied 3 months ago.

Select or download?

Customer: replied 3 months ago.
Either one
Expert:  Jennifer French replied 3 months ago.

Do you see drivers and downloads button?

Expert:  Jennifer French replied 3 months ago.

If you see that, click on Drivers and Downloads and THEN look for the other buttons. I'm sorry. I should have stated that.

Customer: replied 3 months ago.
I don't know what system mine is
Expert:  Jennifer French replied 3 months ago.

It is it brand new, it is probably Windows 10.

Expert:  Jennifer French replied 3 months ago.

You can choose that one. If it doesn't work, then it is Windows 8. It's probably all the same driver, anyways.

Customer: replied 3 months ago.
It's a Lenovo 100S chromebook
Expert:  Jennifer French replied 3 months ago.

OK. Is your printer plugged into the Chromebook?

Customer: replied 3 months ago.
Does it need to be
Expert:  Jennifer French replied 3 months ago.

Yes, it does. To set it up and for it to be working with this computer, we have to plug it in.

Customer: replied 3 months ago.
It gives me two option to download when I chose windows 10 witch one do I choose?
Expert:  Jennifer French replied 3 months ago.

Neither. I just realized the new Chromebooks come with the Chrome OS so the install is a bit different than the one for Windows.

Customer: replied 3 months ago.
what do I do
Expert:  Jennifer French replied 3 months ago.

You plug the printer into your Chromebook. Make sure the printer is on.

Customer: replied 3 months ago.
Ok
Expert:  Jennifer French replied 3 months ago.

Then, Click on the status bar on the bottom right toolbar. The picture below is what it looks like.

Expert:  Jennifer French replied 3 months ago.

Then, Click on Settings. Picture below.

Expert:  Jennifer French replied 3 months ago.

The Settings window will open. Scroll down to “Show advanced settings…” at the bottom of the window, and click on it. It's a blue link at the very bottom.

Expert:  Jennifer French replied 3 months ago.

Scroll down to Google Cloud Print. You may have to scroll for a moment. Right under neath it is a button that says "Manage". Click on that.

Expert:  Jennifer French replied 3 months ago.

Once you have that open, tell me what you have under "My Devices"?

Customer: replied 3 months ago.
It has save to google drive
Expert:  Jennifer French replied 3 months ago.

Let me make sure your printer is Google Cloud ready. That's the only issue I have seen with Chromebook is setting up printers. You have to have a certain kind.

Expert:  Jennifer French replied 3 months ago.

Do you have another computer or laptop that is setup with this printer?

Customer: replied 3 months ago.
with my desktop
Expert:  Jennifer French replied 3 months ago.

I just researched it and the only you will be able to print any documents from your Chromebook with this particular printer would be to save it to Google Drive and then access Google Drive on your desktop and print it from there.

In order to print from this model chromebook, you'd have to get a compatible printer to do so.

I really hate giving bad news like this so please forgive me.

Customer: replied 3 months ago.
Mmmmm okay
Expert:  Jennifer French replied 3 months ago.

Here is a list of cloud print ready printers from Canon, if you are interested.

https://printinginnovations.cusa.canon.com/core/google_cloud_print

If you want to setup Google Drive, you would have to have it on BOTH of your machines. Here are instructions on how to do that.

https://support.google.com/drive/answer/2424384?hl=en

If you have any other questions, please do not hesitate to ask.

I've done all that I can do for you today. I'm sorry I cannot do more. If you are satisfied with the service that I provided you, please kindly rate my answer with 5-stars so that I may receive credit for assisting you today.

Hope you have a wonderful evening.

Jennie