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Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 4815
Experience:  Working as tech support specialist with a worldwide computer manufacturer.
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My printer not printing in black, Hp officejet 4620, PC, 3

Customer Question

JA: Hello. What is your issue regarding?
Customer: My printer not printing in black
JA: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: Hp officejet 4620
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC
JA: How long has this been an issue? What happened right before this popped up?
Customer: 3 weeks now, the black finish. I purchased a new one
JA: Anything else you want the printer expert to know before I connect you?
Customer: No, it just the black that I have problem with
Submitted: 28 days ago.
Category: Printers
Expert:  Shefin replied 28 days ago.


Thank you for your question. I amCustomerand I look forward to helping you with your issue today.

Please try the instructions in the link below. Make sure that you have done cleaning the printhead.

If the issue persists, or you have any questions, please be back and let me know.

If you appreciate my service, please rate it EXCELLENT by clicking the EXCELLENT (5 Stars) and Submit. My goal is to provide you with excellent service – if you feel you have gotten anything less, please reply back, I am happy to address follow-up questions. Thank you for your business!

Thank you!


Customer: replied 28 days ago.
It did not work
Customer: replied 28 days ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  Shefin replied 28 days ago.


If you have already tried that, follow the instructions below.

Remove all the ink cartridges from the machine.
Then clean the contacts on the cartridges as well as inside the machine itself. Inside means the printhead where the cartrdige seats.
Do this with a small amount of warm water on a cotton swab until no ink comes off on the swab.
If any of the other cartridges are low, empty, leaking or bulging replace them.
Then turn off the machine and unplug it for 5 minutes.
Plug it back it and wait for the insert cartridges message.
Insert the cartridges and check to see if the problem is still there.

Thank you.


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