I'm sorry about the issue. Is there any error or message?
Do you see another model, such as LBP6030w, on your printer?
Do you have windows xp, vista, or 7, or 8, 10, or mac computer?Is the printer connected to the laptop with a USB cable? Or is the connection wireless?Please reply at the box below. Thank you,
Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,