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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I am trying to print and it says "Error, printing on HP6600<

Customer Question

i am trying to print and it says "Error, printing on HP6600< printer could not print" no details. wireless seems to be fine
JA: What's the make/model number of your printer? How old is it?
Customer: HP officejet 6600 about 2 yrs old
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC - HP computer
JA: How long has this been an issue? What happened right before this popped up?
Customer: running windows 10
JA: Anything else you want the printer expert to know before I connect you?
Customer: nothing happened,
Submitted: 2 months ago.
Category: Printers
Expert:  Viet - Printer Tech replied 2 months ago.

Hi,

I'm sorry about the issue. When did this issue first occur?

Are you currently able to make a copy from the printer's glass (not printing from the computer)?

Is the printer wireless? Or is the printer connected to the computer with a USB cable?

Was there any change recently to your internet service / internet modem / router device that may have caused this issue?

What's the status of the wi-fi / wireless light / icon on the printer device?
Please reply at the box below. Thank you,

Customer: replied 2 months ago.
first occurred last week and I have not been able to resolve
I cannot make a copy either.
it is wireless
not changes to internet service
Wi-Fi light is on, icon on printer is on
Expert:  Viet - Printer Tech replied 2 months ago.

Thank you. Please turn off the printer, then disconnect power cord from the printer for a couple of minutes, then reconnect, then turn on

, then put a document or photo faced down on the printer's glass, then press the Copy option / icon on printer, then let me know what happens. Is there any error or message.

Please reply at the box below. Thank you,

Expert:  Viet - Printer Tech replied 2 months ago.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

Customer: replied 2 months ago.
this did not work. still giving me the same error message
Expert:  Viet - Printer Tech replied 2 months ago.

DO NOT try to print for now.

- What happens when you do the followings on the printer:

1. Put a document or photo faced down on the printer's glass

2. Then press the Copy option / icon on printer

3. Then let me know what happens. Is there any error or message?

DO NOT do anything from the computer for now. Please only do the above steps on the printer.

Please reply at the box below. Thank you,