I'm sorry about the issue. Are you currently able to make a copy from the printer's glass (not printing from the computer)?
Did the printing issue first occur when you installed a new router?
Is the printer wireless? Or is the printer connected to the computer with a USB cable?
Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?Please reply at the box below. Thank you,
Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,
Sorry about that. On your computer, please click on the website below in order to connect with me remotely, then I can help you directly:
http://www.justanswer.com/remotedesktop/join.aspx?Session=3dac5966-0581-4c7e-96c8-e486aad78a45, then allow the Elsinore.ScreenConnect program to download/run/open when prompted at the bottom.Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you,
Please let me know if you still need help with this or not.