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Nathan, Engineer
Category: Printers
Satisfied Customers: 19580
Experience:  Computer networking/repair. 12+ years experience.
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Originally my color was not working (brand new cartridges)

Customer Question

Originally my color was not working (brand new cartridges) try to do a deep clean after regular cleaning and my cannon MG3100 displays an error of P08 and flashes the error triangle, what does that mean?
Submitted: 1 month ago.
Category: Printers
Expert:  Nathan replied 1 month ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble with this but I'll do my best to help you.

Expert:  Nathan replied 1 month ago.

Hello Ben,

Unfortunately this error indicates a hardware problem,

specifically, it is the result of a bad printhead (or the logic board that controls it). In your case it was likely caused when the prior inks ran low/empty and the nozzles fired dry, causing the head to overheat and become permanently damaged.

The head is a "wear item" that fails with age/use. As this is a 2011 model printer, it is well past its 3 year service life, so this type of failure is not surprising.

There is one step you can take here, to clean and reset the system, but it is very unlikely to help. 99.9% of the time, this does come down to a hardware fault.

While it can be fixed, it is not worthwhile to do so. You would have to, at a minimum, replace the printhead, which costs about $85; if the logic board is bad you’re looking at $200-250. For $40-80 you can replace the entire machine with a brand new model, with current technology and a fresh warranty, which makes more sense than buying the new part for an older printer.

Depending how you'd like to proceed, I can advise on the cleaning/reset steps if you wish to try, help with finding parts, finding a local repair shop, or recommending replacement options for you. Just let me know.

Best regards, ***** ***** for the news,


Expert:  Nathan replied 1 month ago.


Expert:  Nathan replied 28 days ago.

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