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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I wish to connect my printer to a new Windows 10

Customer Question

I wish to connect my printer to a new Windows 10
Submitted: 2 months ago.
Category: Printers
Expert:  Viet - Printer Tech replied 2 months ago.

Hi,

I'm sorry about the issue. Do you mean you have both a new router and a new computer?

Were you able to go to the network / wireless / LAN / WLAN menu on the printer's screen?

Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you,

Expert:  Viet - Printer Tech replied 2 months ago.

Also, have you tried to install the printer's driver / software?

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

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