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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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My printer will not reconize my computer, MFC-J985DW New, PC

Customer Question

my printer will not reconize my computer
JA: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: MFC-J985DW New
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC windows 7
JA: How long has this been an issue? What happened right before this popped up?
Customer: never popped up I am trying to install it for the first time
JA: Anything else you want the printer expert to know before I connect you?
Customer: NO
Submitted: 26 days ago.
Category: Printers
Expert:  Md. Sadique replied 26 days ago.

Hi, I'm Sadique. Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP.

How are you trying to install the printer?

for eg: via a USB cable.

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