Hi , I am Tech Michael a printer copier expert and I will be assisting you today. I am a Master Technician that's dedicated to giving you the best Answer possible.
If you are new to the site, this is briefly how it works:
1. We may need some back and forth to exchange information (if needed) and there is no extra cost for replying.
2. I will give you the best possible Answer for your problem without the ability of actually being present with you.
The better you describe the problem, the quicker I can help ;-)
3. Remember to leave a Positive Rating ,it doesn't cost anything additional to rate kindly;-)
I am only credited for my time and expertise if you rate kindly.
How old is your Hp printer?
Also, does it get a lot of use?
Hi, thank you for that information. I will make sure customer service knows you do Not want a subscription, just a one time answer.
Ok, the first thing you need to do is pick up a printer cleaning kit. Best Buy and Staples carry these. Run the special sheets through as recommended in the instructions.
There are a few steps.
Then let me know if that solves your problem?
In any case, I will stick with you until this is complete.
Please rate my service kindly.
Also it is the only way I am credited for my time and expertise with you.
Once you rate, I will be notified and will add your question to my priority list so you can reach me anytime until this problem is solved.
Then you can reach me by simply replying to this message anytime.
Thank you and have a great Sunday!
Hi, already mentioned that I would let them know that even if you accidentally check to have a subscription, that I would cancel that for you;-)
We have an A+ rating with the BBB. I have been a tech here for over 10 years and never have I seen any charges for something the customer didn't want.
I will take care of that. Did you still want my assistance?