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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I have an Epson H551A and cannot get it to stop displaying

Customer Question

I have an Epson H551A and cannot get it to stop displaying in magenta from the computer.o
JA: Can you guesstimate how old your Epson is? And just to clarify, what's the exact model?
Customer: I purchased it in Sept 2014 It's an H551A
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC windows 7
JA: How long has this been an issue? What happened right before this popped up?
Customer: Displayed perfectly on Friday. Seems I need to reset the RGB frequently and that doesn't always hold the color. It's perfect now but shakes/vibrates sometimes. I have checked the connections
JA: Anything else you want the printer expert to know before I connect you?
Customer: Wha? we're talking about my H551A projector.
Submitted: 26 days ago.
Category: Printers
Expert:  MasterFixIt replied 26 days ago.

Hi , I am Tech Michael an expert in this field and I will be assisting you today. I am a Master Technician that's dedicated to giving you the best Answer possible.

If you are new to the site, this is briefly how it works:

1. We may need some back and forth to exchange information (if needed) and there is no extra cost for replying.

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Are you saying no matter what you print it comes out Magenta?

Please explain so I can assit you.

Thank you

Tech Michael

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