Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.
I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.
How is the printer connected to the computer?
you will have to print a test page from the printer control panel and one test page from the printer driver software and let me know how it prints.
is it happening with all the print outs you give or from a particular document it prints black lines on the first page.
is it on Microsoft Word?
Open one file copy the entire content and try to pate it in a new sheet and then print it from the new one and let me know if the problem is still there.
save one of the pdf file on a usb drive and then try to print it from a different computer.
alright not a problem.