How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask John Your Own Question

John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
23822421
Type Your Printers Question Here...
John is online now
A new question is answered every 9 seconds

My HL 3045 printer doesn't print top page, instead just

Customer Question

My HL 3045 printer doesn't print top page, instead just black lines for first 1" or so then prints ok. Any suggestions
Submitted: 2 months ago.
Category: Printers
Expert:  Michelle replied 2 months ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

Customer: replied 2 months ago.
Hello
Customer: replied 2 months ago.
any body out there
Expert:  Michelle replied 2 months ago.

I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.

How is the printer connected to the computer?

Customer: replied 2 months ago.
hard wired ethernet
Expert:  Michelle replied 2 months ago.

you will have to print a test page from the printer control panel and one test page from the printer driver software and let me know how it prints.

Customer: replied 2 months ago.
ok will try
Expert:  Michelle replied 2 months ago.

alright.

Customer: replied 2 months ago.
Hello , sorry for delay.
Printer control panel test page - pass
Driver software test page - pass
Expert:  Michelle replied 2 months ago.

is it happening with all the print outs you give or from a particular document it prints black lines on the first page.

Customer: replied 2 months ago.
From a particular document, I have different versions of the same document and they have the same problem. I have used these particular files numerous times in the past with no problem.
Customer: replied 2 months ago.
The black lines are at the top of all pages
Expert:  Michelle replied 2 months ago.

is it on Microsoft Word?

Customer: replied 2 months ago.
Microsoft Excel
Expert:  Michelle replied 2 months ago.

Open one file copy the entire content and try to pate it in a new sheet and then print it from the new one and let me know if the problem is still there.

Customer: replied 2 months ago.
My mistake they are pdf files
Expert:  Michelle replied 2 months ago.

save one of the pdf file on a usb drive and then try to print it from a different computer.

Customer: replied 2 months ago.
I don't have a different computer here, will have to get back to you in a couple of days. Will that be ok
Expert:  Michelle replied 2 months ago.

alright not a problem.

Related Printers Questions