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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Have problem w myprinter, hpofficejet 6830, hp lop tob, also

Customer Question

hi have problem w myprinter
JA: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: hpofficejet 6830
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: hp lop tob
JA: How long has this been an issue? What happened right before this popped up?
Customer: also I'm try w dell
JA: Anything else you want the printer expert to know before I connect you?
Customer: I'm want to scanner printer to my com
Submitted: 30 days ago.
Category: Printers
Expert:  Viet - Printer Tech replied 30 days ago.

I'm sorry about the computer issue. Is there any error or message?
Does your laptop have windows xp, vista, or 7, or 8, 10?
Are you having issue with printing or scanning?
Please reply at the box below. Thank you,

Expert:  Viet - Printer Tech replied 30 days ago.

Are you currently able to make a copy from the printer's glass (not printing from the computer)?

Is the printer connected to the laptop with a USB cable? Or is the connection wireless?

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,