Hi there! My name is***** am a computer professional with over 15 years of experience with both Mac and Windows. I'm sorry that you're having this issue. It would be my pleasure to help you resolve this. Please click the link below to access the user manual for your printer. Scroll to page 6 to view an illustration depicting the location of the rear access door.
If the information that I have provided has been helpful, would you mind taking a moment to rate my service? I'd really appreciate it! You can give your rating by selecting the stars located on the top right of the question page. As an independent contractor for just answer, I do not receive credit for my answer and I am not compensated in any way without a positive rating. If you need further assistance or have additional questions, be sure to let me know so I can continue to assist. Thank you!