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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5072
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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When I scan my documents into my wf3520 I get a black line

Customer Question

when I scan my documents into my wf3520 I get a black line down the left side of the scanned document Can you help me with this please
JA: I'm trying to find the right Printer Technician for you right now. As soon as they are ready, I will let you know.
Customer: thanks
JA: What is the machine's exact make and model? And can you guesstimate how old it is?
Customer: guessing 4 years old its the WF3520
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: running on pc windows 10
JA: How long has this been an issue? What happened right before this popped up?
Customer: a few months
JA: Anything else you want the printer expert to know before I connect you?
Customer: no
Submitted: 3 months ago.
Category: Printers
Customer: replied 3 months ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer: replied 3 months ago.
okay so what do you need from my end
Expert:  Russell H. replied 3 months ago.

Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.

Expert:  Russell H. replied 3 months ago.

Does the black line occur when you scan documents through the document feeder?

Or, when you scan (or photocopy) a single sheet placed face-down on the glass sheet?