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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I have a paper jam in my new HP officejet pro 8715 and

Customer Question

I have a paper jam in my new HP officejet pro 8715 and cannot find a manual for it. What do I do?
JA: Can you guesstimate how old your OfficeJet is? And just to clarify, what's the exact model?
Customer: I just bought it at Sam's Club. It's a HP Officejet Pro 8715
JA: How long has this been going on? What troubleshooting have you tried?
Customer: just happened
JA: Anything else you want the electronics expert to know before I connect you?
Customer: I have no manual. One was not provided when I purchased it.
Submitted: 1 month ago.
Category: Printers
Expert:  Russell H. replied 1 month ago.

Hi, thank you for contacting My name is Russell. I will do my best to provide the right answer to your question.

What is the exact paper jam message on the printer itself, please?

The manual for this printer model can be downloaded from HP's site at