Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.
what operating system you have on the computer?
Press the Apple menu and Choose System PreferencesChoose Print & Fax (or Print & Scan) from the View menu.Hold down the Option key on your keyboard while clicking the "-" (minus sign that you see on the print & fax window, along with a + sign) button. Then, choose Reset Printing System.
in case there is no printers in the list then , hold down the Control key while clicking in the box that appears above the "+" (plus sign that you see on the print & fax window, and not on the keyboard) button, then choose Reset printing system… from the contextual menu.After that click the + (plus sign that you see on the print & fax window, and not on the keyboard) sign to add printer. Select your printer from the list.
Follow the same process to install a new printer driver from the manufactures website i will attach the link below.
Driver download link
I hope I’ve provided the information you were seeking. If you have any question feel free to ask. Thank you
do you see any printer listed in there?
click on the printer and then select the" - "minus sign it will remove the printer.
click on link above and then download and install the printer software
once installed it will add the printer
print a test page from the printer control panel you will get the ip address.
remove ink and turn off printer
unplug power cord
keep the ON button on printer pressed for 10 secs
wait for 2 mins
plug in power cord and turn on
insert ink back in
let me know if the orange light flashes or comes to steady green
i am sorry but i am out of ideas and will opt out and open the question to my fellow experts
Hello, I am pleased to have the opportunity to assist you. My name is ***** ***** I can help you solve your problem.
I have reviewed the work that Michelle has done and will endeavor to supplement it by contributing my knowledge, skills, and abilities. Let's begin by addressing your last concern, which was that you could not access the ink carriage to remove the ink cartridges and reseat them.
If you disconnect the power cable, you will be able to center the carriage by applying a gentle manual force to the left. Since the carriage transport mechanism is disabled by disconnecting the power, you will not be fighting against it, and there is no danger of breaking your carriage mechanism. After you have removed the ink cartridges and reinserted them, reconnect the power cable and turn the printer on. Please let me know if this resolves the problem.
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you have to move the carriage manually after you remove the power. There should be some resistance, but the carriage should be moveable.