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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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451OOW Printer will not turn on, MFC-J451OOW-model Brother.

Customer Question

451OOW Printer will not turn on
JA: What's the make and model of your tv, and has turning it on been a problem in the past?
Customer: MFC-J451OOW-model Brother. Last evening it shut down and would not restart. I unplugged unit for 25 seconds and repluged. It said something about shutting down and it dod.
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: Windows os7
JA: How long has this been an issue? What happened right before this popped up?
Customer: I operated normally until I attempted to copy a letter and it woudlnt.. it the shut down.
JA: Anything else you want the printer expert to know before I connect you?
Customer: what it is
Submitted: 2 months ago.
Category: Printers
Expert:  Michelle replied 2 months ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

Expert:  Michelle replied 2 months ago.

let me know did you get any error or was there any paper jam before the problem started

Customer: replied 2 months ago.
I fixed it myself...Cancel account !!
Expert:  Michelle replied 2 months ago.

thanks for letting me know

thanks for choosing just answer

Customer: replied 2 months ago.
no
Customer: replied 2 months ago.
cancel account and charges.
Expert:  Michelle replied 2 months ago.

yes i have forwarded a request. dont worry our team will take care of the cancellation

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